Refund Policy for Compliance-Edge
At Compliance-Edge, customer satisfaction is our priority. We are committed to delivering high-quality services that meet your needs. However, if you encounter any issues with our services, we have a clear and fair refund policy in place.
1. Refund Eligibility
We offer refunds under the following circumstances:
- Service not delivered: If, for any reason, we are unable to deliver the service you purchased.
- Major technical issues: If persistent technical issues prevent us from delivering the service as agreed and we cannot resolve them within a reasonable timeframe.
- Billing errors: In the case of billing errors or unauthorized payments, we will process a refund promptly.
2. Refund Period
Refund requests must be made within 15 days of the service purchase. After this period, we cannot guarantee a refund.
3. Refund Request Procedure
To submit a refund request, please follow these steps:
- Contact us at [email protected], providing:
- Your name and order details.
- The reason for your refund request.
- Any relevant documentation or proof (e.g., technical issues encountered).
- Request review: We will review your request within 5 business days and notify you of our decision via email.
- Approval and Refund Process: If your refund is approved, it will be processed within 7 business days via your original payment method.
4. Exceptions to the Refund Policy
Certain services may be excluded from our refund policy, including:
- Services that have already been delivered and accepted by the client.
- Services that involve a prior commitment or significant investment, as outlined in a contract or quotation.
5. Service Modifications and Cancellations
If you wish to modify or cancel a service, please inform us at least 7 days prior to the scheduled start date. Any cancellation or modification may incur additional fees depending on the progress of the service.
6. Right to Deny Refund
We reserve the right to deny a refund if we believe the request is abusive, fraudulent, or does not comply with the conditions outlined above.
